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Ben Laurie blathering


Amazon and Trade Descriptions, Round 3

I received a refund from Amazon today, including my postage to return the CD.

Presumably this means that they agree it is defective, since it was opened and they don’t refund opened items unless there’s something wrong with them.

Now all I’m waiting for is to hear from the Trading Standards people. Unfortunately, they are supposed to deal with it within 4 working days, which makes Monday, and I’ll be away. I guess I’ll have to check when I get back in a week.

2 Comments

  1. “Presumably this means that they agree it is defective, since it was opened and they don’t refund opened items unless there’s something wrong with them.”

    Well, that’s not what the Sale of Goods Act says — the punter has various rights to inspect the goods etc., and a merchant can’t refuse a refund of goods solely on that basis if a refund otherwise would be owed. It may be that Amazon’s policy is to obey the law when the customer looks a bit uppity, regardless of their claimed policy.

    Note that the remedy for goods not being of satisfactory quality is repair or refund, at the customer’s discretion — next time you might want to ask Amazon to repair the CD for you. Since they can’t do so without copying it, and that would be infringement (and probably also circumvention of an effective technological measure) it’s not clear what they’re supposed to do in that situation.

    Comment by Chris Lightfoot — 21 Mar 2006 @ 20:40

  2. You appear to be agreeing with me. I am confused.

    I did consider having them keep replacing it, but I decided that was more tedious for me than for them, so I didn’t do it.

    Comment by Ben — 25 Mar 2006 @ 16:13

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